Customer Bill of Rights

Your Virgin Mobile Bill of Rights

"Virgin has a strong reputation for entering markets where consumers are getting a raw deal, where companies are profiteering on the back of consumer confusion. Virgin Mobile will stop the rip-off. The people… deserve better. They want good service, cheap calls, and clear, transparent pricing. Phones should be fun. We've done it with airlines and financial services, now we're going to do it with mobiles." –Richard Branson, founder of the Virgin Group

You have the right to:

• A phone you are proud to show off, that works where and when you need it
• Flexible pricing plans that reflect your lifestyle and budget
• A painless shopping experience that makes Virgin Mobile an easy choice
• Downloads worth downloading
• VIP treatment every day... with a touch of love

You have the right to:

• Get rewarded for being a member of the Virgin mobile community
• Connect to your social network how and when you want
• Pay how you want with no surprises
• Leave us if you aren't happy
• Never feel ripped off