Sure can. Just call your Virgin Mobile phone number and press # when the greeting starts. Enter your voicemail password and you're in.

On Prepaid:

You can't remove voicemail—it's a standard feature for all our customers—but you can switch your outgoing voicemail message to an "away greeting". This lets callers know the number they've called but doesn't allow them to leave messages.

To set up an away greeting:

4. From a landline, call your mobile to get your voicemail.
5. When your recording picks up, press # to cut it off.
6. Enter your PIN.

1. Press 3 to change your personal options.
2. Press 1 to change greetings.
3. Press 2 to turn on the away greeting.

If you have any trouble with these steps, call us at 1.888.999.2321 and we'll help you out.

On Prepaid:

To change your voicemail password:
 

1. From the main voicemail menu on your phone, press 3 for personal options.
2. Press 3 for mailbox settings.
3. Press 4 to change your password. You are prompted to enter a password.
4. Enter your password (4 - 10 digits long, numbers only) and press #.

Just press and hold the 1 button on your mobile. This will dial your own mobile number. You'll be charges airtime for this.

You can still check your voicemail by pressing and holding 1 on your keypad. Because you're outside your local calling area, you will be charged long distance for your call, though.

To check your voicemail from your Virgin Mobile phone: Press and hold the 1 key on your mobile. This is the same as dialing your own number. You'll automatically be connected to voicemail unless you've turned off the password skip feature.

To check your voicemail from another phone:

1. Call your mobile number.
2. When you hear your greeting, press #. The system prompts you for your password.
3. Enter your password and you'll be connected to voicemail.

Listening to messages
To listen to your messages, press 1. You then have the following playback options.

• To rewind the recording 8 seconds, press 2.
• To go to the beginning of the message, Press 22.
• To advance the recording 8 seconds, Press 3.
• To go to the end of the message, Press 33.
• To hear the date and time of the message, Press 5.
• To slow down the message, press 6.
• To speed up the message, press 8.
• To erase the message, press 7.
• To save the message, press 9.
• To get help, press 0.
• To skip the message, press #.
• To return to the main menu, press *.

Changing your personal options
To change your personal options, press 3. You then have the following options.

• To toggle between your standard greeting (which lets people leave messages) and your away greeting (which does not), press 1.
• To change your greetings, press 2. You then have the following options.
  • To record your away greeting, press 1.
  • To record your Personal greeting, press 2.
• To change your mailbox settings, Press 3. You then have the following options.
  • To turn password skip on or off, press 1.
  • To turn auto-play on or off, press 2.
  • To turn message date and time on or off, press 3.
  • To change your password, press 4

Press 0 for help or * to disconnect

From your Virgin Mobile phone (and no other phone) the initialization process starts with the New Virgin Mobile Phone tutorial. You're asked to:

• Record your name
• Set up a password
• Record a personal greeting

You don't have to record a personal greeting if you don't want to (or are just too busy). You need to record your name and set up a password, though. Your mailbox isn't considered initialized until you've recorded your name and set up your password.

To set the number of rings before voicemail kicks in:

1. Dial *94 and the number of rings you want, then press Send. For example, if you want five rings, dial *945 Send.
2. Wait to hear a long beep tone before disconnecting.

The beep tone indicates that the change was successful.

Press and hold the 1 button on your phone. This will dial you into voicemail. A friendly voice will ask you to do the following:

• Record your name
• Choose a password
• Record your greeting.

That's it. You're done. Now, unanswered incoming calls automatically go to your voicemail.

If you’re on Voicemail Basic, voicemails are saved for up to 10 days before you listen to them. Then you can save them for up to 10 extra days, but after that you won’t be able to keep them anymore.

If you’re on Voicemail Plus on a myPlan Monthly Plan, voicemails are saved for up to 25 days before you listen to them. Then you can save them for 25 extra days, but after that you won’t be able to keep them anymore.

When you get a new voicemail, a "new message" screen appears on your phone. Also, an envelope icon appears at the top of your screen. This icon disappears when all new messages have been:

• Completely listened to
• Saved all new messages
• Erased

On Prepaid:

Sure is: Voicemail Basic. Note the following points about voicemail:

• You will be charged airtime for calls to your voicemail from your mobile phone.
• Checking your voicemail from any other phone is free.
• You won't be charged when people leave you messages.

An un-initialized mailbox is one that hasn't been personalized. When you get your phone, it comes with voicemail and your own personal mailbox. You need to personalize your mailbox so that people know they're leaving a message for the right person. You also need to set a password so that you have access your voicemail from other phones. This setting up is called initializing your mailbox.

With Voicemail Basic, you can store up to 10 voicemail messages. When you receive a voicemail, it's stored for 10 days. If you save it, you can keep it an additional 10 days from the time you do so.

On Prepaid:

If your account has no credit, this is what happens with your voicemail:

• Callers trying to leave voicemails get a message saying that you are unavailable.
• Callers won't be able to leave messages.
• You won't be able to check old messages.
• Messages that were already in your mailbox before your account became inactive will still be stored for 10 days from the time you saved or received them.

On myPlan^TM:

If your account is way overdue, this is what happens with your voicemail:

• Callers trying to leave voicemails get a message saying that you are unavailable.
• Callers won't be able to leave messages.
• You won't be able to check old messages.

Messages that were already in your mailbox before your account became inactive will still be stored for 10 days from the time you saved or received them.

Since your password is private, we don't have any record of it. No worries, though. We can reset your mailbox, you can recover your password through the following procedure.

1. Press and hold the 1 button on your mobile.
2. Choose one of the following options.

• If you have "password skip" turned off, you'll be asked for your password. Call customer care at 1.888.999.2321 from your mobile to reset your mailbox.
• If you've got "password skip" turned on, press 3 for personal options.

3. Press 3 for mailbox settings.
4. Press 4 to change your password.
5. Choose one of the following options.

• Enter a new password (4 - 10 digits long, numbers only) then press #.
• Press 0 to find out what your current password is. Then press * to keep it.

Your password is a set of numbers, 4-10 digits long. You choose this password when you initialize your mailbox.

The "password skip" feature lets you get into your voicemail without entering your password. This feature only works when you call into your voicemail from your Virgin Mobile phone. To set up password skip:
 

1. From the main menu, press 3 for personal options.
2. Press 3 for mailbox settings.
3. Press 2 to turn password skip on or off.

Nope. We try to keep things simple. We don't give you extra things to remember when you get your new phone and service.

When you check voicemail from your own mobile, we don't think it's necessary to re-confirm who you already are. Your security is your own mobile number, which we check before granting access to your voicemail. Skipping the password prompt gives you quicker access to your messages. If you want more security, you can turn off the password skip option.

You'll need your password when checking voicemail from any other phone.