On Prepaid:
Anyone with Virgin Mobile prepaid service can register for Auto Top.
On Prepaid:
Yes. Choose a balance threshold of either $5 or $10 and we'll top up your account when it drops below that level.
Also, if you're on a plan where expiry dates apply, we'll top up your account one day before your balance is set to expire. This way you know there will always be credit in your account when you need it.
On Prepaid:
Yes. You can choose any whole dollar amount between $15 and $200.
On Prepaid:
Yes. All you have to do is register a credit card or Bank-It Pre-Authorized Debit with us. It's that easy.
On Prepaid:
Yes. You need to register a credit card (Master Card or Visa issued in Canada) to use Auto Top Up.
On Prepaid:
You can cancel Auto Top Up at any time by the following methods:
On Prepaid:
Nothing. Registering for Auto top Up is free.
On Prepaid:
You will always receive a text letting you know if we've successfully (or unsuccessfully) topped you up.
On Prepaid:
If there is an error with your credit card and we're unable to top up your account the day before your Top Up amount expires then your balance will drop to $0. But Auto Top Up will keep trying to top you up for the following 15 days, so you can get your phone up and running again as soon as possible.
On Prepaid:
Auto Top Up lets us top up your account for you when your balance is running low. When your balance hits the amount you've predetermined, we'll top you up in the amount you've chosen from the credit card you've registered. Auto Top Up will also top up your account one day before your balance is set to expire. That way, while you keep Auto Top Up active, you never need to worry about losing the balance in your account.
Say you've set up your account to add $25 automatically every time your balance drops below the $10 threshold. You have 60 days to use that $25 before it expires. If your balance is higher than $10 when the 60th day arrives then there is no need to sweat because we've got you covered. Auto Top Up will always go into action the day before expiry no matter the balance. So an additional $25 would be added on the 89th day even if you haven't gone below the $10 threshold. Your phone will always have cash ready to use when you need it.
If there is an error with your credit card and we're unable to top up your account the day before your Top Up amount expires then your balance will drop to $0. But Auto Top Up will keep trying to top you up for the following 15 days, so you can get your phone up and running again as soon as possible.
On Prepaid:
Auto Top Up is perfect for you if:
On Prepaid:
We do it overnight at around 1:00 a.m.
Here's an example of how it works. Let's say you've chosen $10 as your Auto Top Up threshold. Your Auto Top Up amount is $50. On Monday, 1:00 a.m., we check your account and see that your balance is $12.00. Auto Top Up doesn't kick in. You use your phone a bunch of times during the day on Monday and your account balance falls to $0.50. On Tuesday, at 1:00 a.m., we check your account and see that you're well below your $10 threshold. That's when Auto Top Up kicks in and adds $50 to your account.
Here's another example. You've chosen $10 as your Top Up threshold and your Auto Top Up amount is $50. On Monday, 1:00 a.m., we check your account and see that your balance is $9.90. Auto Top Up kicks in right away and adds $50 to your account.
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