On Prepaid:
Sorry. Right now, you can't make calls with your Virgin Mobile Canada phone from outside of Canada. But we're working on roaming agreements to bring on the US soon.
Don’t forget there are lots of Virgin Mobile companies all around the world with great deals, just like us. Check out virginmobile.com for the full list.
On myPlanTM:
With Virgin Mobile's myPlan™ service, you can roam throughout the US.
As for the rest of the world, there are several Virgin Mobile companies worldwide offering great phones and service just like we do. Check out virginmobile.com to see where they operate.
On Prepaid:
With a Prepaid plan, you can make international calls from Canada on your Virgin Mobile phone. International rates vary depending on which country you’re calling. Long distance calls to Canada and the U.S. are 35¢/minute on top of your regular per minute rate. Check out a list of countries and service providers where you can call, and all the calling codes and rates for each country.
On myPlanTM Monthly Plans:
To make international calls, first give Customer Care a call at 1.888.999.2321 to get international calling unlocked. International calling rates vary depending on which country you’re calling. Long distance calls to Canada and the U.S. are 35¢/minute on top of your regular per minute rate. Check out a list of countries and service providers where you can call, and all the calling codes and rates for each country.
On Prepaid and myPlanTM:
Here's the deal on roaming from abroad:
In general, it's a good idea to check if you can roam before heading over.
On Prepaid and myPlanTM:
Sorry, but you can only use Virgin Mobile Canada phones on the network.
On Prepaid and myPlanTM:
Sorry, but you can only use CDMA-based Virgin Mobile Canada phones on the network. Your GSM phone and SIM card are not compatible with CDMA technology.
On Prepaid:
If you don't use your phone for 120 days, your account will be deactivated and you'll lose your phone number. Yikes. Remember to use your phone or top up regularly to keep your account active.
On Prepaid:
You do not need a credit check to buy a Virgin Mobile phone and get prepaid service. For some of our services, though, we may need to check if you have a valid credit card.
On myPlanTM:
You do need to pass a credit check to get service with our myPlan™ monthly packages.
On Prepaid:
You do not have to sign a contract to get Virgin Mobile's prepaid services.
On myPlanTM:
You'll need to sign an agreement to get service through Virgin Mobile's myPlan™ monthly packages. We have one-year, two-year, three-year, and thirty-day (month-to-month) agreements).
On Prepaid and myPlanTM:
Our mobiles do not support Global Positioning System (GPS) technology, so you will not be able to locate people using your mobile. Nevertheless, our phones do have a security feature that helps police locate a customer following calls to 911.
On Prepaid:
There is no activation fee with Virgin Mobile.
On myPlanTM:
On all myPlan™ monthly packages there is a one time only $35 activation fee.
On Prepaid and myPlanTM:
Sorry, but if you're a UK customer we can't get access to your Virgin Mobile info from the UK. Try the following:
On Prepaid and myPlanTM:
Sorry, but if you're a US customer we can't get access to your Virgin Mobile USA info. Try the following:
On Prepaid:
Auto Switch can be used right when you first activate your phone. It lets you pick your preferred rate plan even if you don't have enough cash in your account right then to cover the cost of the plan. We'll hold onto your request for 3 days and then switch you over to your preferred rate plan as soon as you top up your account. If your 3-day window is already up, then log into My Account and go to the Rates section to make the change online.
On Prepaid:
You get our wonderful Virgin Mobile service in most parts of the 10 Canadian provinces.
All Virgin Mobile phones have tri-mode capability. In plain terms that means two types of digital coverage plus an analog backup.
In digital coverage areas, you can do all the great stuff you love to do:
If you're ever in an analog-only region, you can still use your phone—but only to make and receive calls.
On myPlanTM:
You get our wonderful Virgin Mobile service in most parts of the 10 Canadian provinces.
All Virgin Mobile phones have tri-mode capability. In plain terms that means two types of digital coverage plus an analog backup.
In digital coverage areas, you can do all the great stuff you love to do:
If you're ever in an analog-only region, you can still use your phone—but only to make and receive calls.
With Virgin Mobile's myPlan™ service, you can also roam throughout the US.
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